How to Get Your Wait Staff to Up-sell
Interested in teaching your waitstaff the skills to upsell? Believe or not, many diners WANT to be sold that special drink or dish, they just don't know how to ask for it.
[br][clear] In this video DineAbility President Jason Robinson discusses his tips on how to get your wait staff excited about upselling. Some of the tips Jason shares include:
- Understanding the Upsell - Adding to a dish, increasing the value, and the struggle to ensure staff is upselling [br][clear]
- Training - making sure the wait staff has product knowledge, contingencies for difficult customers, and making the wait staff comfortable [br][clear]
- Products - Having the right products, having higher end products, and making sure products are available [br][clear]
- Reinforcement through making work fun and improving morale