Does this sound familiar...
Joe: Jane, I thought you were going to clean the side table? What happened?
Jane: You said you needed the back tables cleaned, but you did not specify you also needed the side table cleaned.
Joe: I meant to clean all the tables, we need these cleaned before this big dinner party comes!
Jane: I’m sorry, but my shift is over and I need to leave.
The restaurant world is complex, time sensitive, and less tolerate of poor communication. In these times internal communication has never been more important. Employees from back-of-house and front-of-house must work close together to achieve restaurant objectives. The commitment for these departments to work in sync as one unit is crucial. In some cases, restaurant staff forgets they are on the same team. Poor communication, lack of clear communication, inefficient ways of communicating, and just poor execution of communication slows processes, increases employee frustration, and bottlenecks productivity.
How can a system comprised of many components expect to succeed if the separate parts are not working together? The bottom line is they cannot. To run at the highest efficiency, the process must be looked at to see where the issues are and where the improvements can be made. Even if things seem to be going well, bringing in someone to "test the pulse" of your business is not a bad idea.
Most problems are not seen by management and it takes the eyes of a qualified third party to see the real issues. The reason management does not see and/or improve these communication defections is due to the fact that the problems have become part of the work culture and they are blind to the reality that their business has poor communication. Employees do not report them either because "that's the way things work around here."
Take the time to evaluate your communication. DineAbility can help you with that.