Tasks Without Meaning Are Just Boring Chores
We perform better, and become more engaged and committed, when we are emotionally engaged to our responsibilities. When we can become a part something bigger than ourselves and be a part of a cohesive team all following the same mission, that brings a sense of camaraderie and purpose which binds us through a personal vow.
As we strive to satisfy this mission, we’ll complete tasks along the way that are required to further the quest. When taking on and accomplishing these tasks, we are less inclined to think of these tasks as boring chores, but as milestones to overcome, in the ultimate effort to get us to where we want to be.
The most difficult part of managing a staff is gaining buy in and inspiring them to believe what you believe, to get them wanting what you want, and to bring everyone together in attempt to build a legion of powerfully ambitious and driven employees that offer their devotion and allegiance. People are not motivated to join such a movement if there is no personal and emotional attachment. For example, of the two messages delivered by two separate restaurant owners, which owner is more likely to gain a bigger and more loyal staff following?
Sam: “Team, we need to make sure we are smiling and providing a good experience for our customers. Our business is relying on you to do your jobs right so we cut down on unhappy customers. Let’s commit ourselves to complete our daily tasks and not get lazy.”
Sandy: “Team, join me as we challenge what great service is, as we unite and build the best and most loyal customer base, and as we grow stronger as a team to overcome all obstacles to achieve our mission of becoming the best service restaurant in the area. Who wants to be part of this revolution?”
Who is more inspiring? Who is more likely to grasp the emotional side of people? Who is most likely to inherent a staff that is motivated and personally feels connected to this amazing opportunity to do something great? Sandy is clearly the winner here.
As you can see, Sam’s approach is more task-oriented. He focuses on the team’s analytical side, trying to drive the team to better results using a practical, uninspiring approach. There is no real mission to cultivate passion, no stimulating or existing journey to become a part of, and no sign of moving forward as a team. Sam sees tasks to be completed, Sam wants his staff to see the tasks that need to be completed, and Sam wants his team to know he wants them done.
Sandy gives her staff something to believe in, something to become a part of, and something that inspires. She lays the groundwork to a bright and optimistic future, which can only be obtained through everyone’s pledge to join in the team-inspired quest. Sandy is the quintessential leader that builds a powerful team and guides them to much mutual success.
Sam’s approach to his staff will create tasks without meaning, which are simply boring chores that staff are not that inspired to complete.
Sandy’s approach to her staff will create urgency, excitement, and genuine willingness to take on whatever “gets in our way” of fulfilling our purpose. Those things that “get in our way” are the daily tasks of the job. Instead of doing chores, they are completing milestones that will propel the restaurant and the rest of the staff to another level in the quest to become the best service restaurant in the area. Do you think Sandy’s staff will produce better and more consistent results compared to Sam’s team? I think so.
It’s time to become Sandy, and leave beyond your inner Sam.